Aspect (India)

About Aspect:

Aspect is a global provider of customer contact solutions. The Aspect vision is to build customer-company relationships by bringing customer contact to every enterprise function. The company firmly believes that the only way to succeed in today’s consumer environment is by leveraging modern enterprise communications and collaboration platforms to enable the expansion of customer-facing processes across the enterprise, anchored by the contact center and its hard-learned best practices. This is how Aspect defines next-generation customer contact. Aspect is also recognized by global industry analysts for its market-leading capabilities in workforce management, outbound dialing and inbound ACD routing, and is a leading Microsoft National Systems Integrator. As part of our global strategic alliance with Microsoft, our services teams help lay the foundation for the new enterprise model with platform services for Microsoft® Lync, Microsoft® SharePoint, Microsoft® Dynamics CRM and other technologies, as well as through consulting and application development. And our contact center solutions leverage these enterprise technologies to embed customer contact capabilities within key functional areas throughout the organization.

Aspect powers customer contact for 80 percent of the Fortune 100, as well as two-thirds of the Global Fortune 100 including:
• 10 of the top 10 commercial banks
• 9 of the top 10 general merchandisers
• 8 of the top 10 health insurance companies
• 6 of the top 6 airlines
• 7 of the top 10 healthcare companies
• 7 of the top 10 telecoms
• 6 of the top 7 computer equipment