[24]7 iLabs

Our solutions focus on the end customer of your enterprise. They address business challenges that you face at every stage of the customer lifecycle, differently. The difference lies in being predictive, be it innovation or delivery. We call this predictive customer lifecycle management.

Ideas at 24/7 iLabs are defined, researched, tested by globally dispersed teams. Our multishore global operations provides us with the platform to understand the real issues facing the contact center and find new solutions. Our “WhatNext?” mantra inspires us to re-visit our ideas and create a new canvas for customer engagement. It represents the next generation of design thinking in customer interactions. Today, we have a sophisticated suite of predictive interaction solutions that yield measurable results for companies looking at innovation as a means to achieve the next level in customer experience.