Volkswagen Thodupuzha

Mission
Strengthen Volkswagen Group business through innovative, competitive and profitable financial services, overcoming the expectations of clients, dealers, employees and shareholders.


Vision
Be the best solution in financial services to the clients and dealers of Volkswagen Group.


Values
We are geared for success and the pursuit of high performance, and for this we are guided not only by passion for what we do, but also by fundamental values that express Volkswagen Serviços Financeiros way of being. And our way is now gathered in FS WAY.

FS WAY is the platform where we gather the values that must be in our everyday attitudes to reach our strategic goals defined in WIR 2018. These values represent the way to be of each of Volkswagen Serviços Financeiros employees and, therefore, are the basis of our attitudes and relationship at our daily work. More than this: these values are part of our identity and define us as part of the professional community of Volkswagen Serviços Financeiros, in Brazil and all over the world.


Know our five values:

Customers commitment
Customer guidance and focus on market opportunities are vital parts of Volkswagen Serviços Financeiros DNA.

It is working along with the customer that we find new solutions, that we truly get to know their needs, that we become really present and, finally, we can delight them.

Responsibility
We are all responsible for success and, therefore, we are, most of all, responsible for a well done work and to reach our goals.
On FS Way, it means that we agree and assume responsibility for the organization's strategic objectives, generating respectful and fair behavior to all of our stakeholders.

Confidence
It is the basis of all relationships among people. Therefore, an actual environment of true confidence is essential to our environment and work results.

We must generate credibility every day and the only way to get this is dedicating our time on people who we work with, listening, paying attention, sharing information and helping their ongoing development and learning.

Courage
Courage to dare, to change, take risks and to achieve goals. Courage to live. Courage is what drives our path and helps us overcome limits.

We encourage proactivity and continuous learning as our culture. Together, we have to create an auspicious innovation environment. We must take reasonable risks, manage the fear, turn it into actions and motivate people to face challenges with intelligence.

Enthusiasm
Loving what we do brings us a life force and a different energy. Enthusiasm makes us see farther and act with confidence and certainty of our success. And our energy is decisive to achieve our goals and to delight our customers.

Enthusiasm means having Volkswagen Serviços Financeiros values and objectives running through our veins!


Strategy Map
Strategy Map helps the company set the best way to achieve the goals in short, medium and long terms. With this powerful management scorecard tool, it is possible to align all employees and their personal goals to the company’s ones. That way, everyone understands how their activities contribute to make Volkswagen Serviços Financeiros achieve its objectives.

Complementing the effectiveness of our Strategy Map, we have FSWay values, that providesupporting pillars of the strategy. All these links together allow the company to seek long-term goals, shared by our headquarters, known as WIR2018.

This way, everyone understands the importance of our Strategy Map (101% Performance), our Values (FSWay) and how to achieve our long-term goals (WIR2018).