Planet Internet & Xerox

Customer Service Charter
“Customer is King”
At Planet Internet Cafe, we are committed to build a lasting and fulfilling
internet experience for you, our customer.
We do this by embedding the concept of Customer is King as our service strategy
to serve with passion, putting our customers first in everything we do.
In realizing our vision to be the leading premium internet cafe brand in
your neighborhood, where people make the difference,
our Customer Service Charter sets out our commitment in delivering
a high standard of customer service. It outlines our key commitments,
how to contact us to provide us feedback, particularly if our service is not up
to your expectation and how you can assist us to serve you better.
Your satisfaction of our service is very important to us.

Key Commitments
We will continuously work towards improving the standards of service and
enhancing your internet and gaming experience.
It will be guided by the following key principles:
1) Say Welcome & Thank You
We are grateful for your patronage.
2) Always Smile
Our smile will make your day.
3) Be Helpful and Courteous
How can we help you?
4) Customer is Always Right!
Listen and address customer concerns
5) Build Relationship
Get to know you, our customer
General Information
Our Quality Policy - “What We Do, We Do Well”.
Ensure our services and facilities meet customer requirements at all time.
1.) Satisfy Customers Needs
2.) Up-to-Date Programs
3.) Modern Facilities
4.) Increase Staff Competency
5.) Improve Planet Business System