Kolkata Cabs

• Kolkata Cabs a definition of quality.
• A 24 X 365 days service.
• Drivers are specially trained by us.
• Well groomed, soft spoken.
• We brief each and every driver before any assignment.
• Every driver has got mobile phone, uniform.
• Driver satisfaction survey regarding their pay according to his schedule, time record, exchanging shifts, pay advances.
• All cars are new and excellent in condition.
• we provide a bottle of mineral water & news paper on boarding.
fire extinguisher,car freshener,First aid Kit,tissue paper,umbrella,torch,hammer is in the car as regular basis with the GPS device.

Our Valueabele Clients :

Aditya Birla Group(IDEA)
Aircel
Alcatel
Anmol Biscuit
BBC World
Bridge & Roof Co.(India) Ltd.
Chembiotek Research International
Ericsson
ESPN Star Sports
Gtl Infrastructure
IBM
Income Tax
Interra System
Indus Towers
Inthink
Maxplan
Nortel Networks
Lucent Technology India (Pvt) L
Radio Mirchi
Relaiance
SBI Bank
Sistema Shyam Telecom (MTS)
Tantia Construction Ltd
TCS
Transcend Infrastructure(NowAn A.T.C. Company)
Vashkar Solar
West Bengal Tourism Development Corporation


Training and development:

• Training & Cross training.
• Educational assistance.
• Professional appearance standards.
• Personal hygiene such as Hair styling, Finger nail & Shaving.
• Driver identity card.
• Gum, pan chewing and smoking.

Our mission statement:

We target upscale business and leisure customer seeking our distinctive service. Our resources are most valuable assets and our employees are positive team player. We train empower and provide support at all levels to meet the objectives.
Through inspired leadership and integrity we create an environment where our human resources are respected, treated
honorably and encouraged to continuously improve all work process.
We are environment friendly corporate professionally involved in beautifying our surroundings.

We target upscale business customers by
• Strategic pricing.
• Innovative business oriented facilities and service.
• Advertising focus on the business clientele.
• Effective public relation.

We ensure service minded, positive team players by
• Hiring for attitude and training for skills.
• Constantly re-enforcing the importance of service.
• Providing drivers recognition and rewards.
• Ensuring work is enjoyable and fun.
• We ensure our drivers are empowered by
Defining parameters.
• Training them to how to take charge.
• Supporting them in positive decisions made.
• Providing positive reinforcement.
• Being truthful –keeping promises and censor dishonesty..
• Ensuring enthusiasm and giving encouragement.



We meet our business expectations of revenue by

• Practicing yield management.
• Providing continued investment in training and new development.
• Ensuring client satisfaction.
• Maintaining the quality.

We meet our business expectations of profit without compromising the client experience by
• Practicing effective cost controls.
• Accurately forecasting.
• Managing cash flow.
• Purchasing prudently
• Formulating realistic budget profit expectations.
• Ensuring asset protection.
• Managing inventories.
• Controlling credit and maintaining standards.

ABC steps for handling complaints:
• First listen to the customer.
• Apologize for the problem.
• Be understanding & discuss what a customer wants.

Our conditions:
• The escalation rates of fuel prices,insurance & road tax will be charged.
• Kilometer or hour is chargeable as per whichever is higher for on Calls assignment only.
Our garage is in Bhowanipore the Kilometer and time will be calculated from our garage Bhowanipore to Bhowanipore.
Priority will be providing vehicle from the nearest/shortest Point but at any given time replaced vehicle will be provided to our garage Bhowanipore basis in case of break down Cab.
• There is a minimum charge you have to pay for short period requirement.
• For natural calamities and political strike we will endeavor to our best services to you, but the we will not allow any heavy water lodge area during rainy season.
• The 100% payment bills becomes payable within 30 days of submission of the same and the terms of payment should be expressly mentioned in the purchase order for corporate requirements.
• Duty slips/log book must be duly filled by the user at the time of releasing and that will be final.We will not responsible for any wrong km/hr filled by the user.
• The given rates are subject to service tax & education secs as per prevailing rate.
• Payment details must be given with every payment showing the amount of TDS deducted.
• The car duty will be start after getting the purchase order only for corporate movement.
Hope the above mentioned will be acceptable by you and will be given a favorable opportunity by your potential order.
SAMAR MUKHERJEE