Infakt Insights

Consumer Perception towards services has changed. The expectations have moved from needs to wants. In spite of having the best infrastructure and offerings, Businesses have to strive hard due to poor Customer Experience.Today consumer experience is becoming crucial for business growth across sectors.

The brand understanding sets us apart, Infakt have thorough knowledge of how the brand ethos translate to business objectives. Every business is studied in detail at brand as well as operational levels, considering the best practices in the industry. Every procedure is drilled down to study its impact and correlation with the objective. A customized approach enables us to translate the gap into actionable feedback.

Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience, and highlight a consumer’s perspective towards the business/brand.

Our Mystery Audits and Research services are uniquely designed to translate brands credibility and positioning to achieve operational efficiency.The aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty.